At QEVIN, we aim to provide a smooth and reliable shopping experience. This Shipping & Return Policy outlines how orders are shipped and the conditions under which returns are accepted.
Shipping Policy
We process and ship orders with utmost care to ensure safe and timely delivery of your jewellery.
Order Processing
- Orders are usually processed within 1–3 business days after confirmation
- Customized or made-to-order jewellery may require additional processing time
Shipping Time
- Standard delivery within India typically takes 5–10 business days
- Delivery timelines may vary based on location, courier service, or unforeseen circumstances
Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout
- Free shipping may be offered during special promotions
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
Return Policy
We accept returns under limited conditions to maintain quality and hygiene standards.
Return Eligibility
- Return requests must be initiated within [7/10] days of delivery
- Products must be unused, unworn, and in original condition
- Items must be returned with original packaging and invoice
Customized or personalized jewellery is not eligible for return, except in cases of damage or defect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos.
After verification, we will arrange a replacement or process a refund.
Return Process
To initiate a return:
- Contact our customer support with your order details
- Returns must be sent to the address shared after approval
Return shipping costs may be borne by the customer unless the return is due to our error.
Refund Policy
- Refunds are initiated after the returned product passes quality inspection
- Refunds are credited to the original payment method
- Processing time may take 7–10 business days, depending on your bank or payment provider
Shipping charges are non-refundable unless the issue is from our side.
Exchange Policy
Exchanges are subject to availability and approval.
Exchange requests must follow the same eligibility criteria as returns.
Policy Updates
QEVIN reserves the right to update this policy at any time without prior notice.
Changes will be effective once posted on this page.
Contact Us
For any shipping or return-related queries, please contact us through the Contact Us page on our website.